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Frequently Asked Questions

  • Product Issues

    [HealAir] CO₂ gas concentration is not indicated on my mobile phone.

    To display CO₂ concentration, CO₂ sensor (optional) must be connected to the back of the device.
    Once the CO₂ sensor is connected, CO₂ concentration will be displayed as PPM unit.

  • Product Issues

    [HealAir] The device is not interlocked with my mobile phone.

    Please check whether your Bluetooth is on.
    Once Bluetooth is on, your smartphone automatically connects the device.

  • Product Issues

    [HealAir] I can not get the voice prompts in the device

    Please check the ‘Speaker volume’ menu on your mobile phone.
    When the setting is off, the function will not do not work.
    Please control the volume size for your convenience.

  • Product Issues

    [HealAir] The device doesn’t work with a voice prompt “Please replace the supplies.”

    It is necessary to initialize the replacement cycle after replacing supplies.
    The replacement cycle of supplies is 4 months (120 days), and a voice guidance is announced before 5 days of the replacement cycle.
    If you do not still replace the supplies after 5 days of the replacement cycle, the device will stop operating with a vice guidance
    “Please press the reset button in the lower right for 2 seconds after replacing supplies.”
    If the problem continues, please contact to A/S center.

    * A/S center : 1833-3109

  • Product Issues

    How to update the firmware?

    Please click download link on the web site to download the firmware update and follow the instructions.
    ① Download firmware.bin to the MicroSD card and put it in the root directory (Top level folder).
    ② Insert the MicroSD card in the camera.
    ③ Connect the camera to a power source, then switch on the camera.
    ④ A firmware update notice will pop up on the screen.
    ⑤ Wait for 1-5 minutes before the update is successful and the camera is restarted automatically.

  • Product Issues

    Why does rear camera not work?

    Please make sure if you use the coaxial cable that came with the dash cam.
    The other similar cables may cause compatibility issues.
    Also if the connection pins of the coaxial cables are damaged, please buy a new coaxial cable.

  • Product Issues

    Why do my video clips look not so satisfactory?

    The location of the camera, the cleanliness of lens and car window,
    and the light transmittance of the car window all have influences on the quality of the video.
    So it is advised that you clean the lens and the windscreen glass before recording,
    and install the device properly according to the installation instructions.

  • Product Issues

    Dashcam’s GPS not working, how to fix it?

    ① Upgrade your dashcam’s firmware to the lastest version available on our website.
    ② GPS may take 10~15 minutes to lock on after you start driving.

  • Product Issues

    Dash cam does not power on?

    Please make sure if the power cable is plugged properly.
    If so, remove the cigar jack, wait for 30 seconds and plug it in again to see if the LED is turned on.