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Frequently Asked Questions

  • Product Issues

    How to update the firmware?

    Please click download link on the web site to download the firmware update and follow the instructions.
    ① Download firmware.bin to the MicroSD card and put it in the root directory (Top level folder).
    ② Insert the MicroSD card in the camera.
    ③ Connect the camera to a power source, then switch on the camera.
    ④ A firmware update notice will pop up on the screen.
    ⑤ Wait for 1-5 minutes before the update is successful and the camera is restarted automatically.

  • Product Issues

    Why does rear camera not work?

    Please make sure if you use the coaxial cable that came with the dash cam.
    The other similar cables may cause compatibility issues.
    Also if the connection pins of the coaxial cables are damaged, please buy a new coaxial cable.

  • Product Issues

    Why do my video clips look not so satisfactory?

    The location of the camera, the cleanliness of lens and car window,
    and the light transmittance of the car window all have influences on the quality of the video.
    So it is advised that you clean the lens and the windscreen glass before recording,
    and install the device properly according to the installation instructions.

  • Product Issues

    Dashcam’s GPS not working, how to fix it?

    ① Upgrade your dashcam’s firmware to the lastest version available on our website.
    ② GPS may take 10~15 minutes to lock on after you start driving.

  • Product Issues

    Dash cam does not power on?

    Please make sure if the power cable is plugged properly.
    If so, remove the cigar jack, wait for 30 seconds and plug it in again to see if the LED is turned on.